Refund policy

30-Day Satisfaction Guarantee

At UNI MONDE, customer satisfaction is important to us. Our products are carefully selected and quality-checked before dispatch. If you use the product as directed for 30 consecutive days and do not experience the intended cosmetic benefit, you may request a refund under the terms below.

1. Eligibility

To qualify for the 30-Day Satisfaction Guarantee:

  • The product must have been purchased directly from www.unimonde.in.
  • The product must be used according to the recommended instructions for 30 consecutive days.
  • You must submit the required proof listed below.
  • Both prepaid and COD orders are eligible. Refunds for COD orders are processed only to a verified bank account.

2. Required Proof

Please email us at support@unimonde.in with:

  • Day 1 photo before starting use (date clearly visible).
  • Day 30 photo after completing use (date clearly visible).
  • Clear photograph of the product used.
  • Order number.
  • Registered mobile number.

Our support team will review the submitted information before approving any refund request.

3. Missing, Damaged or Incorrect Item

If you believe you have received:

  • A missing item,
  • A damaged product,
  • An incorrect product,

please notify us within 48 hours of delivery.

To help us investigate, please provide:

  • An uninterrupted unboxing video beginning with the sealed parcel.
  • Clear photographs of the parcel, shipping label and products received.

All such claims are subject to verification with our warehouse and logistics partners.

4. Returns

As our products are cosmetic and personal care products, we are unable to accept returns of opened or used products unless they are verified to be:

  • Damaged during transit,
  • Incorrectly supplied, or
  • A verified manufacturing defect.

5. Refunds

Refunds are applicable only:

  • Under our approved 30-Day Satisfaction Guarantee; or
  • Where UNI MONDE confirms a verified error that cannot reasonably be resolved through replacement or another appropriate remedy.

Refunds are not provided solely because:

  • You changed your mind after purchase.
  • You no longer wish to keep the product.
  • The product did not meet your personal preference or expectation.
  • The product was not used according to the recommended instructions.
  • The required verification documents are not provided.

6. Refund Process

Once a refund request is approved:

  • Prepaid orders will be refunded to the original payment method.
  • COD orders will be refunded to the customer's verified bank account.

Approved refunds are generally processed within 4–6 business days.

7. One-Time Satisfaction Guarantee

The 30-Day Satisfaction Guarantee may be availed only once per customer for the same product.

Repeated misuse of the policy or fraudulent claims may result in future orders being declined after review.

8. Contact Us

Email: support@unimonde.in

Phone: +91-9148623695